Privacy Policy

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Honest care Privacy Policy

Last Updated: September 26 2018 

Honest care offers various services to help its users find, coordinate, and maintain quality care. Honest care’s Privacy Policy (“Privacy Policy”) is designed to explain the information we collect and how we use it to provide our services and give users a better experience. It applies to any users of and any web pages, mobile applications and mobile websites operated by Honest care (collectively, the “Site”), including those who are seeking to find a service provider through Honest care as well as those who are looking to promote their services through Hones care , and any users of any of the various services that Honest care . provides through the Site or any other channels, including over the telephone (collectively, “Services”), but excluding the user groups hosted by Honest care and its related domains , which are subject to a separate privacy policy. Please note that certain of our subsidiaries have separate privacy policies.

For purposes of this Privacy Policy, the terms “Honest care,” “we,” “us,” and “our” refer to Honest care, Inc., and with respect to Backup Care Services and Senior Care Planning Services, . “You” refers to you, as a visitor or user or the Site or the Services. This Privacy Policy does not apply to third party entities that may use the Site or Services. Such entities’ use of the Site and Services are subject to separate terms that they agreed to when they registered or otherwise contracted with Honest care. Other capitalized terms that are not expressly defined in this Privacy Policy have the same meaning as set forth in the Honest care.

By using the Site and/or the Services, you consent to our collection, storage, use and disclosure of your information as described in this Privacy Policy.

Information We Collect

How we collect and store information depends on the Services you use and the activities in which you participate. You can use some of the Site and Services without providing any information other than that automatically collected as described below.

Visitors who access and browse the Site without registering are “Site Visitors.” In order to utilize some of the Services offered by Honest care, you must register with Honest care . All users who register with Honest care are “Registered Users.”

  1. Information you provide

    Regardless of whether you are a Site Visitor or a Registered User, all information that you provide to us when registering, posting a job, posting a profile, communicating through the Site, discussing care options over the phone, utilizing our mobile applications or that you otherwise provide on the Site or by phone, email, postal mail or otherwise, will be stored by us. You represent and warrant to us that you have the right and authority to provide us all information you provide about yourself or others. You may provide us with information in various ways, including:

    1. When registering

      When you register directly through Honest care, we will collect and store the information that you provide to us on our online registration forms. This may include, among other information, your:

      • first and last name
      • email address
      • home address
      • gender
      • birthday
      • phone number

      Some users may have the opportunity to register with Honest care by connecting through Facebook’s application programming interface (API). Please see Section I.B.4 below to learn about the information we access, collect and store if you register with through Facebook.

      If you register for a Service that requires you to pay a fee, Honest care will also collect your payment method details, such as account number, expiration date, and security code, as well as your billing address, for payment purposes and your birthday, if not previously provided.

    2. When posting a job

      If you are a Care Seeker, we collect and store all of the additional information that you provide to us on your job posting or that is otherwise included in an auto-generated job posting. This may include, among other information:

      • the type of care you are looking for, your schedule, location, hourly rate, number and ages of children, family members, or pets (if applicable), narrative job description, requirements for a Care Provider (such as ability to drive)
      • pictures you choose to provide
      • health information, if you choose to provide it
      • any other information you choose to include in your job posting
    3. When posting a profile

      If you are a Care giver, we collect and store all of the additional information that you provide to us in your profile. This may include, among other information:

      • details on the care you offer, including for example the type of care you provide, your availability, your location, your level of education, languages you speak, your ability to drive
      • related services you provide
      • pictures you choose to post
      • your phone numbers
      • references, if you choose to provide them
      • any other information you choose to include in your profile

By Site Visitors, Registered Users and others

Honest care also captures and collects information that Site Visitors, Registered Users and others provide about one another. For example, Care Providers may invite Site Visitors, Registered Users or others to rate and indicate their relationship to the Care Provider on the Site. Additionally, certain Registered Users may post reviews about individual Care Providers. Honest care may also obtain and post audio recordings of Care Provider references, which may also be accessed from the Site. In addition, certain Registered Users may communicate directly with one another through platforms. Site Visitors, Registered Users and others also may provide us information about Registered Users by phone, email or postal mail. captures and stores all information it receives from Site Visitors, Registered Users and others about other Registered Users and Site Visitors


By Facebook if you connect to through Facebook

You may have the opportunity to connect to Honest care through Facebook’s API when you register for Honest care or after you have registered for Honest care. If you connect to Honest care through Facebook, either when you register or after you have registered, we will collect, store, and use in accordance with this Privacy Policy any and all information you agreed that Facebook could provide to Honest care through its API. Your agreement (and our access to your information) takes place when you instruct, accept or allow Facebook to register you for a account or otherwise connect to through Facebook. The information Honest care may access, collect and store may include the following, among other information, as allowed by you, Facebook’s API, and your Facebook privacy settings:

  • your name
  • your profile picture
  • your email address
  • your gender
  • your birthday
  • your location (i.e. city)
  • the names and pictures of your Facebook friends
  • your interests and affinity networks
  • other information you make publicly available via Facebook
  1. How We Use Information

    In general, the information we collect is used (1) to improve our Services and enhance your experience with, (2) to enable us to provide a safer community for all of our Registered Users, and (3) to help us communicate with you. For example, we may use your information to:

    1. register and service your account;
    2. include in Care Seeker job postings and Care Provider profiles;
    3. contact you in response to questions and solicit feedback and input from you;
    4. notify you about new features of the Services, special events, or products, services, and special offers, or other information that we believe will be of interest to you via email, SMS messages, or other media or networks;
    5. administer sweepstakes and contests;
    6. enable Care Seekers and Care Providers to search based on the information the other has made available on the Site, and the information others have provided about them;
    7. connect Care Seekers with Care Providers that appear to meet their needs and preferences;
    8. enable Registered Users to search for, find, interact, connect and share information with other Registered Users they may have an interest in interacting with;
    9. enable Registered Users who connect to Honest care through Facebook to see which of their Facebook friends who have connected to Honest care through Facebook are Registered Users or friends with other Registered Users who have connected to Honest care  through Facebook;
    10. verify information you provide us as well as the representations and warranties you make to us in the Terms of Use or on the Site;
    11. perform analytics and research aimed at improving the accuracy, effectiveness, usability, or popularity of the Services;
    12. generate and review reports and data about our user base and usage patterns, including to improve the content and features of the Services or develop new Services;
    13. otherwise help protect the safety and integrity of the Site and Honest care users; and
    14. personalize promotional messages or content on the Site, via email or other ads on or third party sites.

    We may aggregate and/or de-identify information collected by the Site, the Services, or via other means so that the information is not intended to identify you. Our use and disclosure of aggregated and/or de-identified information is not subject to any restrictions under this Privacy Policy, and we may disclose it to others without limitation for any purpose.

  2. How We Share Information

    In addition to using the information collected by Honest care for the purposes described above, we may also share your information with various third parties, as described below. Please review our sharing policy closely. By using our Site or our Services, you agree to allow us to share the information you provide to us in the ways described below. Your ability to make changes to what information is shared is described below in Section IV.

      1. With All Site Visitors and Registered Users

        If you are a Care Seeker or a Care Provider, in order to increase your chances of finding a job or finding the care you need, we share with Site Visitors and Registered Users the information that is included in your job posting or profile, aside from your contact information, as well as the following registration information, which we may include in your job posting or profile: your first name, first initial of your last name, city, state, profile picture, and if you are a Care Provider, your gender and, unless you opt-out, your age. With certain exceptions, you choose how much detail you want to include in either your job posting or your profile. We may also share on your profile or job posting any company reviews you have posted on our Site, whether you have connected to Honest care through Facebook, and any connections you have with other Honest care members, including the nature of those connections. If you are a Care Provider and have elected to verify certain information with Honest care or to have a background check performed, we may also disclose that information in your profile as a Registered User in addition to your response rate and any payment or payroll preferences you have indicated.

        If you post information in a Honest care online group forum, such as the Working Moms Group, that information may be viewed by any Site Visitor or Registered User who accesses the forum.

        We may display personal testimonials of Registered Users and other endorsements on our Site or in other marketing materials. These testimonials or endorsements may include information such as the Registered User’s first name, first initial of last name, town and state. With a Registered User’s consent, we may include their full name.

      2. With other Registered Users and corporate providers

        In addition to the information that is provided to all Registered Users and Site Visitors, Care Provider reviews and references are made available to certain Registered Users. If you are a Care Provider, your phone number may be visible to certain Registered Users if you elect to share it in your profile. In addition, your approximate residential location (through Google map plotting) is made available to certain Registered Users and Site Visitors unless you elect to keep that information confidential.

        If you are a Care Seeker or a Care Provider, you will appear in search result listings if you match the search criteria used by a Care Provider or Care Seeker, as applicable. Similarly, you may appear in emails sent to Care Providers or Care Seekers in your area. Care Seekers may opt-out of being included in Care Provider search results and in certain emails sent to Care Providers. In addition, if you are a Care Seeker and you view the profile of certain Care Providers, those Care Providers will be able to see that you have viewed their profiles unless you opt-out of that information sharing.

        If you are a Registered User, your Honest care online status may be made available to other Registered Users unless you elect to keep that information confidential.

        If you connect to Honest care through Facebook, we may allow any of your Facebook friends who have connected to Honest care through Facebook to see that you are a Registered User. In addition, other Registered Users who have connected to Honest care through Facebook will be able to see if you are friends with any of their Facebook friends or if you share certain affinities or interests with them.

        If you fill out a form to request information from a specific corporate Care Provider, such as a specific day care or tutoring center, the contact information you submit on a form for the provider will be forwarded to that provider. Similarly, if you call a corporate Care Provider directly or click to a corporate Care Provider’s site from the Honest care site, any information you provide over the phone or on the provider’s site will be provided by you directly to the provider.

        In addition, if you utilize our Backup Care Services or the Senior Care Planning Services to obtain information about senior care or other care options for yourself or your loved ones, information you provide Honest care, including contact, health, financial, and other information about yourself or your loved ones may be forwarded to third party Backup Care Providers or Senior Care Services providers that may meet your stated needs and preferences so they may evaluate your needs and preferences and contact you. If you provide information about someone other than yourself, you represent that you have authority to provide us the information and to authorize us to share the information in accordance with the terms of this Privacy Policy. Once provided to a corporate Care Provider, the information is subject to the privacy policies of the corporate Care Provider. Notwithstanding the foregoing, a corporate Care Provider may share information about you and your dependents who are receiving their services, including contact information, utilization information, and medical and health-related information, with Honest care and our subsidiary, Inc. Such shared information would be subject to the terms of this Privacy Policy.

        If we terminate your registration for any reason, we reserve the right to send a notice of your termination to other Registered Users with whom we believe you have corresponded